Richtech Robotics · 1 day ago

Technical Solutions Specialist

Chicago, IL

Full-time

Remote

Entry Level

$40K/yr - $40K/yr

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Responsibilities

Strong leadership skills: ability to arrange work, quality control, and checking assignments given to the Tech team

Handling customer technical support cases through phone and email submission

Updating the company website with tech tips and brief documents

Evaluating system potential through assessing the compatibility of new programs with existing programs

Improving existing programs by evaluating objectives and specifications, reviewing proposed changes, and making recommendations

Maintaining system functionality by testing computer components

Achieving computer stem objectives through collecting relevant data, identifying and evaluating options, and suggesting a course of action

Maintain client confidence by keeping their information confidential

Preparing reference material for users by drafting operation instructions

Aid the products installation process, be able to install the products

Qualification

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PythonC++Technical Support