Lawson Products · 5 hours ago

Technical Specialist - Hydraulics

Atlanta, GA

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Serves as the subject matter expert for the assigned product line(s), traveling to customers to educate them relating to the use, maintenance, or repair of assigned technical products.

Responsible for profitable revenue growth of the assigned product line(s) through customer retention, further sales penetration of existing customers, and targeted new-customer growth. Sustains high sales achievement.

Executes the “Sales Process” to determine and meet customer’s requirements. Analyzes customer needs, providing technical guidance and recommending products to maintain and service accounts throughout the US and Canada. Ensures high customer satisfaction, positive long-term relationships and repeat business.

Communicates directly with customers, making presentations to develop their understanding of the technical aspects of the assigned product line(s). Uses persuasive sales techniques while discussing the assigned product line(s) with customer, providing technical information, and explaining technical concepts in an understandable manner.

Demonstrates the quality and reliability of the assigned product line(s), providing training and basic technical assistance regarding their best application. Refers more complex problems to Lawson's technical engineering support to ascertain customers' needs. Has knowledge of commonly-used concepts, practices, and procedures within the MRO industry.

Answers customers' questions, making appropriate referrals where required.

Writes reports and proposals for vendors or clients related to assigned technical product line(s).

Resolves customer complaints through troubleshooting errors, diagnosing problems, developing solutions, and making recommendations. Explains and initiates repairs process. Assists with basic fixes but refers more complex problems to technical engineers.

Utilizes Lawson system resources for tracking sales, customer requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility.

Suggests changes to products and product offerings based upon customer feedback.

Maintains technical knowledge regarding the assigned product line(s) and researches current market trends.

Other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

MRO industry knowledgeTechnical product salesCustomer relationship buildingCustomer service skillsSales closing skillsMicrosoft Office proficiencySelf-starting ability