Netwrix Corporation · 10 hours ago
Technical Success Specialist
United States
Full-time
Remote
Mid Level
3+ years exp
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Hiring Manager
Mary Voss
Insider Connection @Netwrix Corporation
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Responsibilities
Proactively engage with customers to identify their needs and ensure alignment with Netwrix product capabilities.
Manage customer onboarding, ensuring smooth transitions and clear communication.
Monitor and analyze product usage to detect and address potential challenges early.
Collaborate with technical support, product management, and R&D teams to resolve customer issues and implement improvements.
Serve as the primary technical point of contact for assigned accounts, building strong relationships and trust.
Develop and deliver training materials, knowledgebase entries, and documentation to enhance customer self-service capabilities.
Provide feedback on recurring issues to guide product enhancements and process optimizations.
Qualification
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Required
Proven experience in technical customer support, technical account management, or a related role.
Demonstrated ability to manage multiple customer accounts and prioritize tasks effectively.
Familiarity with Agile methodologies and experience in implementing customer-focused strategies.
Hands-on experience with technical troubleshooting in areas such as Windows Server, Active Directory, or similar environments.
Proficiency in technical tools such as Salesforce and Microsoft Office.
Strong interpersonal and communication skills, with the ability to present technical concepts clearly.
Analytical thinking with a solutions-oriented approach to problem-solving.
Advanced knowledge of networking, operating systems, and virtualization technologies.
Ability to work independently and collaboratively in a fast-paced environment.
Passionate about customer success and capable of fostering positive relationships.
Benefits
Unlimited PTO
Excellent Health Benefits
Paid Parental Leave
Wellness Programs (walking challenges, virtual yoga classes, and virtual stretching exercises)
On the Go Training Sessions on Topics that Matter
Team Orientated and Collaborative Colleagues
Casual and Innovative Work Environment
Opportunities for Career Advancement
Regular Town Halls to Keep You Informed
Company
Netwrix Corporation
Netwrix makes data security easy.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Centerbridge PartnersUpdata Partners
2023-05-09Private Equity· undefined
2020-10-01Acquired· undefined
2017-02-07Series A· undefined
Leadership Team
April Fawcett Nagel
CEO
Grady Summers
CEO
Recent News
Dallas Innovates
2024-10-19
2024-10-16
Company data provided by crunchbase
