ZEISS Group · 10 hours ago

Technical Supervisor Specialist CT

Wixom, MI

Full-time

Remote

Mid Level

4+ years exp

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Hiring Manager

Eric Ramberg (LION)

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Responsibilities

Understand, track and resolve customer issues.

Interact and collaborate with process partners effectively in an effort to maximize customer satisfaction, and handle technical escalations.

Perform technical training and process coaching of Field Service Technicians.

Promote individual development of Field Service Technicians to include regular, in person, coaching sessions.

Empower and motivate Field Service Technicians via feedback.

Demonstrate ZEISS Core values (Serve, Empower, Act, Win).

Foster and reinforce company initiatives, policies, and procedures.

Support Regional Service Manager in achievement of following targets:

Develop and maintain specialist team including; hiring, training and development

Control and reduce warranty costs per regional target.

Achieve target for paperwork accuracy.

Manage tools and parts consignment to ensure that all parts have been returned and accounted for within established goals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Field Service ExperienceTechnical TrainingCoachingMentoringElectronic Evaluation EquipmentMicrosoft OfficeCustomer Focus