Pinger · 16 hours ago
Technical Support Advocate
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Manage and respond to technical support requests via email, SMS, and live chat through Pinger’s support system in adherence with Pinger’s service standards
Act as an advocate for Pinger’s customers by investigating customer reported problems, by gathering customer information, including customer impact, via tools (Splunk, SQL, Logs) to file, scope, and prioritize bugs, or product improvements, while acting as the conduit between customers and other functions
Investigate potential issues reported by our internal teams and understand the likely impact to Pinger’s customers
Participate in the testing of pre-release products to identify potential areas of concern
Collaborate with members of the Support team to identify common issues being reported, present resolutions, and participate in achieving departmental goals
Participate in the improvement of existing processes, policies, or tooling, to continuously improve the support of Pinger’s customers
Participate in the training, or retraining, of team members as it relates to the best way to support Pinger’s customers
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Basic knowledge of mobile operations software. Particularly, iOS and Android
1-3 years of customer service experience
Naturally curious problem solver
Strong written communication skills
Company
Pinger
Pinger is a proprietary, cross-platform texting and calling app for smartphones that lets its users text and talk free with the other users.
51-200 employees
H1B Sponsorship
Pinger has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
2021 (11)
Funding
Current Stage
Growth StageTotal Funding
$18.5MKey Investors
DAG VenturesKleiner Perkins
2012-02-23Series Unknown· $7.5M
2006-12-01Series B· $8M
2005-12-01Series A· $3M
Leadership Team
Greg Woock
CEO & Co-Founder
Olivier Rozay
Chief Revenue Officer
Company data provided by crunchbase
