ecoATM Gazelle · 3 days ago

Technical Support Agent I

United States

Part-time

Remote

Entry Level

$18/hr - $20/hr

3+ years exp

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Responsibilities

Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or ecoATM customer via phone IVR system

Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues

Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group

Document, track, and monitor problems to ensure timely resolution

Perform other job related duties as delegated by leadership team

Support and leverage other associates within the department to share best practices and knowledge

Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week.

Qualification

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Technical SupportKiosk TechnologyTicket Tracking SoftwareMicrosoft WindowsTechnical DocumentationMicrosoft OfficeIOS KnowledgeAndroid Knowledge