Wellinks · 8 hours ago
Technical Support Agent I
New Haven, CT
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Handle inbound and outbound calls, emails, SMS, and chats
Troubleshoot devices, accounts, apps, and online dashboard issues using a variety of platforms and tools
Thoroughly document and report all patient complaints, inquiries, and interactions
Place orders, process returns, and track the status of all inventory sent to users
Test, debug, and provide feedback on our apps and products via an internal beta team
Manage a variety of assigned projects related to remote patient monitoring, clinical trials, product
Refinement, bug reporting, patient and employee onboarding, and others as needed
Qualification
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Required
1+ years as a customer service agent or a technical support agent
Familiarity with and troubleshooting mobile platforms running Android OS
Must be able to work shifts ranging from (7am-4pm, 8am-5pm, or 9am-6pm, 11am-8pm) EST.
Preferred
Excellent telephone communication skills
Proficient at problem solving and decision making
Ability to work independently and collaboratively in a fast-paced environment
Strong attention to detail
Excellent Communication skills - verbal and written
Ability to collect, manage and analyze data
Works efficiently in a remote environment
A team player with a willingness to help others succeed
Benefits
A competitive compensation package
Unlimited PTO
Flexible work policy
Paid Parental leave
Health, dental, vision & life coverage
Matching 401k retirement savings plan
Company
Wellinks
Wellinks is a wearable health technology company dedicated to improving clinical outcomes.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$42.6MKey Investors
Morningside VenturesHighCape Partners
2021-11-03Series C· $25M
2019-09-26Series B· $14M
2017-10-01Series Unknown· $3.25M
Leadership Team
Stacie Bratcher
Chief Executive Officer
Ellen Su
Chief Product Officer
Recent News
Hartford Business Journal
2023-07-15
Mobi Health News
2023-07-14
2023-06-30
Company data provided by crunchbase
