CAI · 8 hours ago

Technical Support Analyst (2nd Shift)

United States

Full-time

Remote

Entry Level

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ConsultingSoftware

Work & Life Balance

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Responsibilities

Resolve process, application and software issues within Linux servers, databases and other mission-critical systems

Communicate/escalate application related problems and issues to key stakeholders, including management, development teams, end users and unit leaders

Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved

Write technical procedures and documentation for the applications including operations, user guide, etc.

Perform routine maintenance and updates on applications and servers

Use knowledge and judgment to diagnose issues and problems as they are reported into L3 and resolve these issues as quickly and efficiently as possible

Ensure that the L3 mailbox is routinely monitored and that all inquiries and requests are resolved

Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Linux Command LineSQL ServerTechnical DocumentationC/C++ ExposureScriptingAutomationPrioritize Work