Cultura Technologies · 3 hours ago

Technical Support Analyst I

Remote, United States

Full-time

Remote

Entry Level

3+ years exp

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Responsibilities

Provide intermediate & advanced troubleshooting for complex cases.

Ensure customer issues are resolved within specified target resolutions times

Document customer communication and case resolution on each case in our CRM system (Salesforce.com)

Create knowledgebase articles and customer training materials, create videos, and/or provide answers via our customer forum

Cross-trained on additional products from Greenstone’s product suite

Assist on projects with Professional Support as needed

Work with Product Management/Development/QA as needed

Assist with training other team members based on product expertise

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportAGRIS suiteSalesforce.comAg business knowledgeMicrosoft SuiteTime-management skills

Required

3-5 years’ experience working with the AGRIS suite of products

Knowledge of agribusiness

Outstanding customer service skills.

Ability to answer a high volume of calls and/or emails daily.

Problem-solving and research skills that translate to the ability to find solutions for customer problems when a solution is not immediately apparent.

Attentiveness and patience.

Time-management skills.

Ability to work effectively as part of a remote team.

Excellent multi-tasking abilities, able to prioritize accordingly.

Good presentation skills; comfortable presenting to small groups as well as one-on-one.

Tech Savvy with willingness to learn and grow.

Can work within Microsoft Suite