Logixboard · 21 hours ago

Technical Support and Integrations Manager

Seattle

Full-time

Remote

Mid Level

$120K/yr - $145K/yr

3+ years exp

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Responsibilities

Respond to and resolve both basic and complex technical support tickets related to the Logixboard product and suite of integrations.

Act as an escalation path for our Tier 1 support as necessary, and collaborate with product and engineering to deliver solutions efficiently.

Collaborate with sales and R&D to develop Statements of Work (SOWs) for new integrations or feature work linked to sales commitments.

Partner cross-functionally to ensure alignment with the client’s needs and technical feasibility.

Provide project leadership to drive the team towards successful outcomes by setting clear objectives and coordinating across functions.

Proactively communicate project updates internally and externally to ensure alignment and drive successful implementation.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportAPI UnderstandingSystem IntegrationsTechnical TroubleshootingProject ManagementSolution EngineeringCollaboration Skills

Required

3+ years of experience in a SaaS or tech environment, with at least 2 years in a technical support or technical project management role.

Demonstrable ability to manage projects – especially those involving integrations or technical implementations – from conception to completion.

Strong understanding of APIs, system integrations, and technical troubleshooting.

Ability to collaborate with sales teams, contributing to pre-sales activities and providing input to guide solution engineering efforts and derisk projects.

A proactive approach to collecting information and solving complex problems, with the ability to drive understanding and consensus in ambiguous situations.

Strong written and verbal communication skills, with the ability to present complex information clearly and work collaboratively with stakeholders having varying levels of technical acumen.

An innate ability to empathize with customers and a passion for delivering high-quality support experiences.

Comfortable working in a fast-paced environment with a willingness to adapt and act quickly.

Benefits

Logixboard covers 100% of premiums for Medical, Dental, and Vision for you, with 75% of premiums covered for your loved ones.

Paid life insurance and Long Term Disability.

12 weeks parental paid time plus a $2,500 parental bonus to support you and your family.

Our 401(k) plan makes it easy to save for retirement and you can contribute your tax free dollars from day 1.

Flexible Time Off (average is 4-5 weeks) that can also be used to observe holidays that are important to you.

A yearly Learning and Development budget of $500 to find your own way to continue your professional development.

You will receive the basics (laptop, monitor, keyboard and a mouse), plus a one time WFH budget of $1,000 for you to get the other things you need in order to do your best work.