Weave · 1 day ago

Technical Support

Lehi, UT

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Communicate with customers via inbound phone calls

Provide follow up to customers via outbound calls and emails

Resolve issues with basic troubleshooting

Save the day for our customers by driving an amazing customer experience that makes our customers smile

Qualification

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Customer Support ExperienceTechnical SupportComputer SkillsPhone Support ExperienceNetwork Infrastructure Knowledge

Required

Minimum of 1 year of Customer Support experience

Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly

Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels

Ability to work in a fast-paced, busy Customer / Tech Support team

Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues

Must be hungry to learn, caring towards others, and creative in your problem solving