Concentrix · 5 hours ago

Technical Support / Customer Service Representative-Remote (Night Shift)

Mountain Home, ID

Full-time

Remote

Entry Level

1+ years exp

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Customer ServiceInformation Technology

No H1B

Insider Connection @Concentrix

Discover valuable connections within the company who might provide insights and potential referrals.
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Responsibilities

Provide inbound customer support using a call flow guide

Resolve technical issues related to hardware, software, and client products

Track, document, and retrieve information in databases

Be an amazing problem-solver

Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred

Offer additional products and/or services

Deliver expert customer experiences…with a smile.

Qualification

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Customer service experienceTechnical support experienceComputer navigation skillsBuilding customer relationshipsPC knowledgeIOS/MacOS

Required

Strong focus on building customer relationships

1+ year of customer service experience

The ability to work an evening or overnight schedule

A high school diploma or GED

A quiet, distraction-free environment to work from in your home

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Strong problem-solving skills with the ability to ask probing questions to come to a resolution

Strong computer navigation skills and PC knowledge

A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)

High Speed internet (no wireless/hotspots or satellite) and a smartphone

Must reside in the United States or have a valid U.S. address for residence