83 applicants

Company

InfluxData · 13 hours ago

Technical Support Engineer, US/CAN

Ontario, CA

Full-time

Remote

Mid, Senior Level

$95K/yr - $130K/yr

5+ years exp

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Responsibilities

Demonstrate ownership, follow-through with customers and drive issues to resolution

Reproduce customer issues and test new product functionality

Partner with customers to achieve their desired goals by illustrating best practices

Adhere to contractual SLAs for responsiveness

Update and extend documentation

Participate in on-call rotation for the SaaS product with rest of the team

Enhance our InfluxDB Cloud offering using automation and monitoring tools

Develop solutions using SQL, Python, and Golang

Communicate recurring issues, challenges, and roadblocks with fellow team members and products

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Support ExperienceDatabase ConceptsSQLPythonAWS IntegrationLinux CLIMonitoring ToolsGolangAPIsJSONCSVGit

Required

Experience in a customer-facing position as a front-line engineer/technical support engineer

Excellent written and verbal English communication skills

Empathy for people facing technical challenges

5+ years of technical work experience: technical support, development, engineering, etc.

Profound knowledge in database concepts, automation, monitoring, templating, APIs, and Linux based CLIs

Knowledge of Networking and HTTP(S)

Expertise in at least in one of the following: SQL, Python+NumPy/SciPy, R, Matlab, Haskell

Proficiency integrating with AWS, Azure, GCP, and their associated Kubernetes environments

Exposure to AWS Lambda (or equivalent), RDS, S3 (or equivalent)

Advanced data manipulation skillset in Parquet, JSON, and CSV formats

Familiarity with system monitoring tools and practices (Nagios, Zabbix, Zenoss, Sensu, etc.)

Git or other version control systems experience

Preferred

Software development experience, particularly Golang, Rust or Apache Arrow

Fluency with queuing (Kafka, Rabbit MQ, MQ Series, etc.)

Competence in working with time-series data tools

Professional Services or Training experience

Multi-lingual

Benefits

Medical/dental/vision insurance with 100% coverage for employees and dependents

Company contribution to your FSA

Flexible Time Off - take the time you need

Life Insurance, short and long term disability insurance

401(k)

Wellness programs

Annual professional development budget

Financial planning and legal advice

Company

InfluxData

Glassdoor

3.8

InfluxData is the creator of InfluxDB, an open source time series database and platform.

Founded in 2012

San Francisco, California, USA

201-500 employees

http://influxdata.com

H1B Sponsorship

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2023 (1)

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2021 (1)