Onfleet · 4 hours ago
Technical Support Engineer (EST Time Zone)
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Become a product expert for our web application, iOS app, and Android app while working closely with Sales and Success on customer-raised questions.
Provide customer support to Onfleet customers via Zendesk Support and live calls, taking ownership of technical issues, and working to resolve them
Reproduce, document, and escalate issues and bugs to the Engineering team
Participate in our on-call support for customers
Provide 'white glove' support to a select number of Onfleet customers
Qualification
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Required
You work US Eastern Time (or an adjacent time zone)
You have 3+ years of experience in customer-facing roles
You demonstrate an attention to detail and are passionate about your work
You have extraordinary communication and problem-analysis skills
You are familiar with Zendesk or a similar ticketing software
You have experience or familiarity with API and/or Webhooks
You have basic knowledge of at least one programming language, preferably Python or Javascript
You have great people skills for both our customers and to collaborate with your colleagues
You are a self-starter who is motivated by challenges and learning new skills
You can work independently and with a team.
Preferred
You can communicate in a second, major world language
You have experience supporting SaaS or other software products
You are familiar with logistics systems
You have previous experience working remotely
Company
Onfleet
Onfleet is a technology company that develops last-mile delivery management software.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$41.9MKey Investors
Kayne Anderson Growth CapitalKennet PartnersStartX (Stanford-StartX Fund)
2022-06-07Series B· $23M
2020-10-30Series A· $14M
2016-11-16Seed· $2.6M
Leadership Team
Khaled Naim
Co-Founder & CEO
David Vetrano
Co-Founder & CTO
Recent News
2024-04-06
2023-12-21
U.S. News & World Report
2023-12-21
Company data provided by crunchbase
