Bird · 2 days ago
Technical Support Engineer (Level 2) - EMEA
EMEA - Remote
Full-time
Remote
Mid Level
Maximize your interview chancesCloud ComputingEnterprise Software
Insider Connection @Bird
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Address and resolve escalated technical issues requiring in-depth analysis and expertise.
Investigate recurring or complex problems and work with internal teams to identify long-term solutions.
Communicate effectively with customers to understand their technical needs and provide clear guidance on resolving issues.
Advocate for customer feedback within the organization to improve products and services.
Utilize AI and automation tools to enhance support efficiency and reduce response times.
Ensure accurate documentation of technical issues, resolutions, and best practices for future reference.
Partner with engineering, product, and other support teams to address technical challenges and implement fixes.
Share knowledge and insights with peers to foster a culture of learning and continuous improvement.
Stay updated on industry trends, new technologies, and Bird’s evolving product offerings.
Identify opportunities for automation and process optimization to improve the customer experience.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Strong technical troubleshooting skills and familiarity with Bird’s products and services.
Experience dealing with complex APIs
Experience with Datadog or similar cloud monitoring applications.
Experience with complex integrations between platforms?
Passion for AI, automation, and supporting customers efficiently.
Excellent communication and customer relationship management skills.
Ability to work independently and prioritize tasks in a fast-paced environment.
Benefits
Remote work environment: you’ll work from home or wherever you can focus best. All Birds are required to work from their hired country.
Competitive Compensation
Latest MacBook and generous Home Office Budget to set you up for success
State-of-the-art branded gear
Company-wide and team events - last editions in Marbella and Bangkok!
Temporary Working Abroad: 10 business days a year (in your timezone)
Life Happens! We offer generous Parental, PTO, and Special Leave Policies.
Joker Day! Wellness day? Party time? 1 extra day off per year, no questions asked!
Learn from hundreds of the best minds in the business
Join a diverse team consisting of 60+ nationalities, working in over +50 countries
Company
Bird
Bird is a cloud communications platform that connects enterprises to their global customers.
Founded in 2011
501-1000 employees
H1B Sponsorship
Bird has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (6)
Funding
Current Stage
Late StageTotal Funding
$1.1BKey Investors
Spark CapitalAccelY Combinator
2021-04-28Series C· $800M
2020-10-08Series C· $200M
2019-02-01Series B· $40M
Leadership Team
Robert Vis
Founder and CEO
Dana Majid
Chief Technology Officer
Company data provided by crunchbase
