Upwind Security · 13 hours ago
Technical Support Engineer (US - Remote)
United States
Full-time
Remote
Entry, Mid Level
1+ years exp
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Responsibilities
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.
Qualification
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Required
1-3 years of experience in a similar role (Technical Support / IT / SOC / Technical account manager/ Escalation Engineer)
Fluency in English (both written and spoken)
Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
Experience with cloud technologies, containerization (Docker), networking, and Kubernetes
Experience in cybersecurity, with an emphasis on cloud environments
Ability to adapt and learn, working effectively both solo and within a team setting
Company
Upwind Security
Upwind Security provides cybersecurity solutions to protect organizations from digital threats and vulnerabilities.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$180MKey Investors
Craft Ventures
2024-12-02Series A· $100M
2023-09-05Series A· $50M
2022-09-06Seed· $30M
Recent News
alleywatch.com
2024-12-10
jewishbusinessnews.com
2024-12-07
2024-12-06
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