78 applicants

Company

Flatfile · 3 days ago

Technical Support Engineer - Contractor

United States

Full-time, Contract

Remote

Mid Level

$38/hr - $58/hr

3+ years exp

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Responsibilities

Respond to customers' inbound requests through chat, email, and Slack (we use Front to bring everything together)

Troubleshoot and resolve complex technical issues related to Flatfile APIs, SDK, and even our customer’s code

Be the go-to for creating Flatfile code examples that are reusable for our customers

Work closely with our engineering team to deepen your product knowledge, identify and escalate (and in some cases resolve) product bugs and feature requests

Document technical issues and resolutions in our internal knowledge base

Provide technical mentorship to the support team, ensuring consistent delivery of high-quality support

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

JavaScriptTypescriptAPIsSoftware development best practicesExperience in high-growth startupTechnical documentationCustomer-first mindsetTechnical mentorshipExceptional written communication

Required

3+ years of experience in a highly technical customer-facing role

3+ years of experience with JavaScript or Typescript

Knowledge of software development best practices and experience working with APIs

Ability to document technical details and concepts to be understandable to all levels of end-users

Customer-first mindset and a history of providing a high level of service

Commitment to working during Eastern Standard Time business hours

Experience at an early-stage or high-growth startup

Must be fluent in English, with exceptional written communication skills

Must be able to work between 8:00 - 4:00 PM Eastern Time, Monday through Friday

Must be located within the Eastern Time Zone

Preferred

Your own unique talents! If you don't meet all of the qualifications listed above, let us know why you'd be a great fit for this role in your cover letter

Company

Flatfile

Flatfile is a software development company that provides AI-assisted data exchange and API-ready data solutions online. It is a sub-organization of Flatfile.

Founded in 2018

Denver, Colorado, USA

51-200 employees