80 applicants

Company

Microsoft · 4 days ago

Technical Support Engineer - PART TIME role

Irving, TX

Part-time

Remote

Mid Level

$67K/yr - $135K/yr

3+ years exp

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Data ManagementDeveloper Tools

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.

You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.

You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Embody our culture and values

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical support experienceVMware technologiesNetworking knowledgeMicrosoft Technology CertificationsMicrosoft Azure CloudWindows operating systemLinux operating systemCisco Networking CertificationsNutanixLDAP knowledgeSecurity conceptsOperation System InternalsTroubleshooting toolsJapaneseVirtualization ConceptsCreating documentationCollaborate

Required

3+ years technical support, technical consulting experience, or information technology experience

OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

Experience with one or more VMware technologies (vCenter, vSphere, NSX-T, HCX, vSan, Aria) OR Nutanix

Networking knowledge and proficiency with troubleshooting tools (OSI Model, NAT, DNS, VPN, tracert, ping, tcpdump, wireshark and more)

Knowledge of Virtualization Concepts

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.

Preferred

5+ years technical support, technical consulting experience, or information technology experience

OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience

Microsoft Technology Certifications

Knowledge of LDAP, Security and Operation System Internals concepts

Knowledge of Microsoft Azure Cloud and its components (Fabric, Compute, Storage)

Ability to work collaboratively within a team and across organizational boundaries to resolve complex issues, ultimately enhancing the customer experience

Familiarity with Windows and Linux operating systems and their administration

Cisco Networking Certifications such as Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)

One or more VMware certifications: VMware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP), VMware Certified Implementation Expert (VCIX)

Capability to create troubleshooting guides, knowledge base articles, and training documentation

Proficiency in Japanese is preferred but not required

Company

Microsoft

Glassdoor

4.3

Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.

Founded in 1975

Redmond, Washington, USA

10001+ employees

https://www.microsoft.com

H1B Sponsorship

Microsoft has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (5862)

2022 (11005)

2021 (8174)

2020 (6856)