58 applicants

Company

Leica Biosystems · 17 hours ago

Technical Support Engineer - REMOTE

New York, NY

Full-time

Remote

Entry Level

$35/hr - $40/hr

1+ years exp

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BiotechnologyMedical Device

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Responsibilities

Provide first-class technical support via phone, email and chat-based applications to remotely triage customer complaint issues for internal and direct customers.

Independently analyze, assess, and countermeasure customer technical concerns, which requires high level IT/Applications expertise and understanding on the software, hardware and application of our instrumentation and products.

Diagnose and recommend solutions to field to improve first time fix rate and turn around time.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical supportWindows-based softwareCustomer supportLeica Digital Pathology equipmentMS SQL databasesRegulated environmentsRA/QA laboratory proceduresApplication SupportCRM softwareApacheIISLoad BalancersSQL/Oracle dBWindows ServerLinux ServerRemote Support tools

Required

Bachelors degree in Information Technology, Engineering with 1+ year of technical support experience OR Associate's degree with 3+ years of technical support experience

1+ years of networking and installation experience of Windows-based software

1+ years of customer support experience.

Preferred

Troubleshooting/Installing/Operation of Leica Digital Pathology equipment, expertise in MS SQL databases

Exposure to regulated environments and knowledge of RA/QA laboratory procedures, preferable in the Biotech Industry (Terminologies/understanding of medical devices and application), Application Support/Technical Support Eng. (in a SaaS environment)

2+ year of experience in a technical support environment: CRM- (Salesforce, ServiceNow, Jira…etc.); (Apache, IIS), Load Balancers (NGNIX, Elastic…etc.) SQL/Oracle dB, Windows/Linux Server (experience with VMs and Terminal commands). Remote Support (Teams, Zoom, Webex…etc)

Benefits

Paid time off

Medical/dental/vision insurance

401(k)

Company

Leica Biosystems

Glassdoor

3.1

Leica Biosystems develops laboratory workflow solutions for anatomic pathology involved in the advancement of cancer diagnostics. It is a sub-organization of Danaher.

Founded in 1989

Nußloch, Baden-Wurttemberg, DEU

1001-5000 employees