69 applicants

Company

SCIEX · 1 day ago

Technical Support Engineer - REMOTE

USA - Remote

Full-time

Remote

Entry Level

$35/hr - $40/hr

1+ years exp

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BiotechnologyManufacturing

H1B Sponsor Likely

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Responsibilities

Provide first-class technical support via phone, email and chat-based applications to remotely triage customer complaint issues for internal and direct customers.

Independently analyze, assess, and countermeasure customer technical concerns, which requires high level IT/Applications expertise and understanding on the software, hardware and application of our instrumentation and products.

Diagnose and recommend solutions to field to improve first time fix rate and turn around time.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportWindows-based SoftwareCustomer SupportLeica Digital PathologyMS SQL DatabasesCRM SoftwareSQL/Oracle DatabaseWindows/Linux ServerRemote Support ToolsTechnical Support ExperienceApplication SupportRegulated EnvironmentsSaaS EnvironmentLoad BalancersTerminal Commands

Required

Bachelors degree in Information Technology, Engineering with 1+ year of technical support experience OR Associate's degree with 3+ years of technical support experience

1+ years of networking and installation experience of Windows-based software

1+ years of customer support experience.

Preferred

Troubleshooting/Installing/Operation of Leica Digital Pathology equipment, expertise in MS SQL databases

Exposure to regulated environments and knowledge of RA/QA laboratory procedures, preferable in the Biotech Industry (Terminologies/understanding of medical devices and application), Application Support/Technical Support Eng. (in a SaaS environment)

2+ year of experience in a technical support environment: CRM- (Salesforce, ServiceNow, Jira…etc.); (Apache, IIS), Load Balancers (NGNIX, Elastic…etc.) SQL/Oracle dB, Windows/Linux Server (experience with VMs and Terminal commands). Remote Support (Teams, Zoom, Webex…etc)

Benefits

Paid time off

Medical/dental/vision insurance

401(k)

Company

SCIEX

Glassdoor

3.3

SCIEX is a biotechnology company that sells mass spectrometers, capillary electrophoresis, and ion sources products.

Founded in 1970

Framingham, Massachusetts, USA

1001-5000 employees

http://www.sciex.com

H1B Sponsorship

SCIEX has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (5)

2022 (3)

2021 (5)

2020 (14)