BeyondTrust · 23 hours ago

Technical Support Engineer- Remote

United States

Full-time

Remote

Entry Level

Maximize your interview chances

Cloud ComputingCloud Security

Growth Opportunities

Insider Connection @BeyondTrust

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner.

Resolve customer support incidents using intelligent, qualified troubleshooting techniques, teamwork, independent judgment, and a variety of internal resources

Document all interaction with customers, including communication and resolutions.

Work with Technical Escalation Engineers to resolve or escalate more complex issues.

Actively participate with other Technical Support Engineers in a team-oriented culture and assist other internal groups.

Escalate critical issues and roadblocks to the Technical Support Manager

Work on-call rotation for the assigned product team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SQL ConnectivityBasic SQL ScriptingActive DirectoryNetwork TopologyNetwork ToolsAV/Firewall RulesSecure CommunicationsVirtualizationWindows Account AdministrationSecurity SoftwareLinuxMac OSEnterprise Software SupportWindows Server OS