Technical Support Engineer @ Agiloft | Jobright.ai
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Agiloft · 1 day ago

Technical Support Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date5+ years exp
ftfMaximize your interview chances
Business Process Automation (BPA)CRM
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Growth Opportunities

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Responsibilities

Work with customers on cases assigned to you (including phone and email communications)
Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
Reproduce, document, and raise issues to the Development team
Assist with escalated technical support issues and work closely with our development team to resolve more complex cases.
Work with development to deep dive logs and identify the root cause of issues
Investigate server alerts and identify how to best resolve and help prevent server issues
Follow all ticket SLA and notation departmental guidelines
Document issues, file and follow up on customer problem tickets.
Learn our software product inside and out.
Become knowledgeable about products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel, and Salesforce
Other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical support experienceEnterprise JavaLinux serverWeb-based technologiesDatabase conceptsVirtual Machine managementIT/Sys Admin experience

Required

5 years of experience in a technical support role.
Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program.
Experience with database concepts, web-based technologies, and operating systems.
Excellent trouble-shooting and analytical skills, desire to solve problems and make things work.
Good judgment, capacity to independently evaluate situations and identify the optimum course of action.
Excellent written and verbal English communication skills.
Ability to interact politely with the occasional difficult customer.
Ability to manage multiple tasks and set appropriate priorities.

Preferred

4 year college degree preferred.
2 years’ experience with enterprise Java preferred.
1 year experience with Linux server background preferred.
Virtual Machine management experience a plus.
Programming or IT/Sys Admin experience a plus.

Benefits

Floating holidays
Quarterly, no-questions-asked wellness day

Company

Agiloft

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Glassdoor
4.4
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Agiloft develops a contract management software designed for automating the processes for competing vendors.
dateFounded in 1991
location
Redwood City, California, USA
people-size201-500 employees
web-link
https://www.agiloft.com

Funding

Current Stage
Growth Stage
Total Funding
$45M
Key Investors
FTV Capital
2024-05-30Acquired· by Kohlberg Kravis Roberts
2020-08-17Private Equity· $45M

Leadership Team

E
Eric Laughlin
CEO
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Laura Parker
Regional Vice President of Sales
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Recent News

PE HUB
KKR to acquire Agiloft, plus Tail End Capital details its CV for OEM focused company
2024-06-01
SeekingAlpha
KKR to acquire majority ownership in Agiloft (NYSE:KKR)
2024-06-01
PE HUB
KKR to acquire CLM software provider Agiloft
2024-05-31
Company data provided by crunchbase
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