Akoya · 14 hours ago

Technical Support Engineer

Remote in Boston, New York, Raleigh Areas

Full-time

Remote

Entry Level

$105K/yr - $135K/yr

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FinanceFinancial Services

Senior Management

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Responsibilities

Act as a subject matter expert on Akoya’s developer portal, documentation, data mapping and use cases.

Triage, investigate, and resolve client issues.

Identify and analyze opportunities for new and/or improved processes, data, technology, or documentation.

Analyze internal alerts coming from various monitoring tools – Datadog.

Work closely with product development teams to review the operational readiness of production changes.

Work in a team environment as well as independently resolve issues with minimal supervision.

Provide support for complex issues, partnering with other internal teams or vendors when appropriate.

Maintain documentation of all technology processes and components.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

JavaRestful JSON APIsOAuthOIDCSAMLTechnical troubleshootingJavaScriptPythonNetworking conceptsDatadogFinancial products knowledgeGolangNew RelicSupport toolsTicketing systemsCRM platformsRegulatory requirements knowledgeCompliance frameworks knowledgeExceptional communication

Required

Bachelor's degree in a relevant field (e.g., Business Administration, Finance, Computer Science) or equivalent practical experience.

Proactive and customer-oriented mindset with a passion for delivering excellent support and driving customer satisfaction.

Exceptional communication and interpersonal skills with the ability to collaborate effectively across different teams and levels of the organization.

Proficiency in Java with exposure and use of JavaScript (NodeJS), and Python. (Golang Preferred)

Strong technical troubleshooting and problem-solving skills.

Experience with Restful JSON APIs. You will be responsible for debugging integration issues with Clients.

Must have hands-on experience with Delegated Authorization Frameworks (OAuth, OIDC, SAML) and exposure setting up SSO.

Knowledge of networking concepts (DNS, proxies, firewalls, CDNs, etc.).

Monitoring tools usage like Datadog, New Relic etc.

Analytical mindset with the ability to leverage data and insights to drive operational improvements and decision-making and the ability to prioritize and manage multiple projects and initiatives simultaneously.

Experience in implementing support tools, ticketing systems, and customer relationship management (CRM) platforms.