200+ applicants
Array · 3 days ago
Technical Support Engineer
United States
Full-time
Remote
Entry Level
1+ years exp
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Hiring Manager
Matthew Porter
Insider Connection @Array
Responsibilities
Lead technical support assistance for Array's growing roster of clients.
Provide direct support to clients as issues arise, while also working with product engineering teams to find long-term solutions.
Research API logs, attempt to recreate and debug client actions, test possible solutions and suggest alternate solutions.
Create support documentation for internal and external use to further educate the organization and client base.
Collaborate with other teams to further strengthen Array's suite of products.
Ability to excel in a collaborative startup.
Qualification
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Required
1+ years experience providing technical support
Previous experience working with REST APIs
Previous experience working with SQL
Familiarity with JavaScript or front end web/app development
A broad interest and technical background
Benefits
Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
100% 401k match up to 4% with immediate vesting
Generous and competitive parental leave for all parents
$1,000 desk setup subsidy to set-up your unique remote office
$100/month to subsidize wifi/cell phone expenses
Summer Fridays (half-day Fridays) typically from late May to the end of August
Arrayaversary Kits for work anniversaries
Company
Array
Array delivers embeddable, custom-branded credit and identity tools, personalized offers, and more.
201-500 employees
Funding
Current Stage
Early StageTotal Funding
$67M2023-01-01Series Unknown· Undisclosed
2021-04-12Series A· $67M
2021-04-02Seed· Undisclosed
Leadership Team
Phillip Zedalis
Co-Founder
Deborah Paini
Vice President Sales and Partner Strategy
Recent News
2024-04-28
2024-04-13
Company data provided by crunchbase
