AUVESY-MDT · 2 days ago

Technical Support Engineer

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Industrial AutomationMachinery Manufacturing

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Responsibilities

Effectively work with technical and non-technical end-users to resolve software and hardware issues

Research, resolve, and respond to a wide variety of inquiries related to the octoplant product

Build and develop relationships with clients by identifying their needs and resolving issues

Create technical documentation and guides for customers

Monitor and respond to incoming requests related to implementation issues

Assist with onboarding new users

Troubleshoot issues with systems and networks

Document issues and solutions performed

Qualification

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Control system supportHelp desk supportIT customer supportManufacturing fieldAutomation technologyRockwell systemsSiemens systemsIndustrial communicationTicketing systemsJira Service ManagementTechnical communicationWindows ServerNetwork systemsSpanish languageAnalytical mindset communicationCustomer serviceInterpersonal skillsProblem solvingTeam player

Required

Bachelor’s degree in engineering, computer science, or IT fields preferred

5+ years of experience in control system use and support, help desk support, IT customer support preferably in the manufacturing field

Good knowledge of automation technology, e.g. Rockwell systems (Logix, FactoryTalk, etc) Siemens systems (S7, TIA, HMI, PCS7) or other control families (Schneider Electric; Mitsubishi, Omron, etc.), industrial communication (Ethernet / PROFINET / PROFIBUS/ etc.)

A familiarity with ticketing systems (e.g. Jira Service Management)

Analytical mindset

Ability to effectively communicate technical concepts to technical and non-technical end-users

Excellent verbal, written communication, customer service, and interpersonal skills

A passion for problem solving and a roll up your sleeves to get things done attitude

Knowledge of Windows Server and network systems

Spanish languages skills required