Coralogix · 4 days ago

Technical Support Engineer

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Serve as our customers’ single point of contact for any tech-related matters

End to End ownership of customer support case from opening until closure ensuring customer satisfaction

Establish relationships and engage with technical counterparts to drive product adoption and expansion

Train and coach customers to a successful onboarding process and ongoing usage

Advocate internally for customer needs – be the technical voice of the customer within Coralogix

Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues

Prioritize and manage several open issues at one time

Properly escalate unresolved issues to appropriate internal teams

Qualification

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Cloud DevOpsAWSCustomer SupportObservabilityKibanaGrafanaDatadogELKRegular ExpressionsKubernetesDockerPythonPerlRuby

Required

This role requires the candidate to be located in Pacific time zone due to time zone alignment and regional market focus.

Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP

Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger

5+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer

BA/BSc degree in Computer Science or equivalent experience

Excellent customer-facing skills

Excellent communication skills in English

Motivation to learn new skills and technologies

Great interpersonal and communication skills

High availability for fast response to customers