Monarch Money · 5 hours ago

Technical Support Engineer

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Develop a deep understanding of the Monarch app.

Help the Customer Success team when users have technical issues related to using the product or their financial data.

If necessary, provide direct support to users on technical/product issues.

Escalate issues to the Software Engineering team.

Liaise with stakeholders across the company to identify and advocate for areas of improvement to user experience including product changes, internal tools, improved process, etc.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportZendeskAPI DocumentationPythonPersonal Finance TechnologyDjangoData AggregatorsCore Personal Finance Concepts

Required

1+ years of experience in a technical support role, including working with tools like Zendesk.

Ability to communicate directly with customers in a clear and supportive manner.

Comfort working with technical APIs (reading API documentation, calling APIs, etc).

Comfort reading and making modifications to Python code (Django recommended but not necessary).

Preferred

Experience with personal finance technology, including data aggregators like Plaid, Finicity, etc.

An understanding of core personal finance concepts.

Benefits

Work wherever you want! As a fully remote company with no central office, we want you to work wherever you are happiest and most productive. Whether that’s out of your home, a co-working space, or elsewhere.

Competitive cash and equity compensation in a hyper growth, early stage company 🚀.

Stipend to set-up your ideal working environment.

Medical, dental and vision benefits (Full time US only).

401k (US only).

Unlimited PTO.

3 day weekend every month! We take off the “First Friday” every month to focus on rest, recuperation, or just having fun!