Monarch Money · 1 week ago

Technical Support Engineer

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Develop a deep understanding of the Monarch app.

Help the Customer Success team when users have technical issues related to using the product or their financial data.

If necessary, provide direct support to users on technical/product issues.

Escalate issues to the Software Engineering team.

Liaise with stakeholders across the company to identify and advocate for areas of improvement to user experience including product changes, internal tools, improved process, etc.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportZendeskAPI DocumentationPythonPersonal Finance TechnologyDjangoData AggregatorsCore Personal Finance Concepts