200+ applicants

Company

Original Job Post

Netflix · 5 days ago

Technical Support Engineer

United States

Full-time

Remote

Mid Level

$100K/yr - $720K/yr

3+ years exp

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Digital EntertainmentMedia and Entertainment

H1B Sponsorship

Actively Hiring

Comp. & Benefits

Insider Connection @Netflix

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Work with a large and diverse array of partners who depend on the products daily.

Dig into problems and troubleshoot collaboratively.

Write excellent documentation to ensure clarity and knowledge sharing.

Balance priorities between the home engineering team and customer needs.

Multitask effectively while managing multiple contexts.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

GraphQLApollo FederationTechnical WritingDebuggingTroubleshootingSecond-Line Technical SupportEnterprise SoftwareTechnical Solutions EngineeringEngineering Developer-Oriented ProductsProblem-SolvingCustomer-OrientedJavaJVM Ecosystem

Required

Strong knowledge of GraphQL (bonus points for Apollo Federation)

Some combination of the following work experience: 3+ years of experience in second-line technical support for enterprise software products OR 3+ years in technical solutions engineering OR 3+ years of engineering developer-oriented products

Excellent technical writing skills

Debugging and troubleshooting skills

A customer-oriented mindset

Preferred

Nice to have: Java and/or JVM ecosystem experience

Benefits

Health Plans

Mental Health support

401(k) Retirement Plan with employer match

Stock Option Program

Disability Programs

Health Savings and Flexible Spending Accounts

Family-forming benefits

Life and Serious Injury Benefits

Paid leave of absence programs

Company

Netflix

Glassdoor

4.1

Netflix is an online streaming platform that enables users to watch TV shows and movies.

Founded in 1997

Los Gatos, California, USA

10,001+ employees

https://www.netflix.com

H1B Sponsorship

Netflix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (146)

2022 (237)

2021 (290)

2020 (239)