68 applicants

Company

Plaid · 8 hours ago

Technical Support Engineer

United States

Full-time

Remote

Entry, Mid Level

$87K/yr - $110K/yr

2+ years exp

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Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards

Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution

Work on projects with other TSE’s to improve internal and external processes

Contribute to brainstorming and project execution (tooling, documentation, process improvements)

Assist GTM teams with customer escalations

Collaborate with EPD teams on issue resolution

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

REST APIsSQLZendeskJiraHTMLCSSJavaScriptPythonData visualizationTechnical project supportProcess improvementSelf-starter mentality

Required

2+ years of experience in a customer-facing role

6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)

Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode)

Commitment to providing a world-class customer experience

Strong written and verbal communication

Self-starter mentality and ability to work independently

Effective time management and ability to balance multiple priorities

Preferred

6+ months of experience supporting technical projects and/or process improvement

Genuine interest and passion for Support

Benefits

Medical

Dental

Vision

401(k)

Company

Plaid

Glassdoor

4.2

Plaid provides companies with the tools and access needed for the development of a digitally-enabled financial system.

Founded in 2013

San Francisco, California, USA

501-1,000 employees

https://plaid.com

H1B Sponsorship

Plaid has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (17)

2022 (63)

2021 (44)

2020 (23)