38 applicants

Company

Red Hat · 3 days ago

Technical Support Engineer

Remote US NC

Full-time

Remote

Mid Level

$34.66/hr - $55.43/hr

3+ years exp

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Responsibilities

Serve as the direct support for IBM customer inquiries about the Red Hat OpenShift Container Platform handed over from IBM product support teams.

Use IBM and Red Hat ticketing systems and support tools to assist customers directly.

Analyze issues to identify problems and communicate corrective actions and resolutions to customers.

Collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution.

Deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously.

Document diagnostic steps and create reusable solutions for future incidents.

Perform weekend and holiday shift duties on a rotational schedule when needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Platform-as-a-Service (PaaS)LinuxRed Hat OpenShiftKubernetesCURLGitStraceWiresharkApache TomcatGoAngular.jsNode.jsRubyPython web frameworksNET frameworkTechnical support systemsOpen vSwitch

Required

2+ years of experience working as a support or development engineer for a Platform-as-a-Service (PaaS) provider or hosting service

3+ years of experience working with Linux or Unix operating systems, including system installation, configuration, and maintenance; Red Hat Certified Engineer (RHCE) qualification is a big plus

Familiarity with technologies like Red Hat OpenShift Container Platform, Kubernetes, containers, IT automation, and cloud management

Experience working with hosted applications or large-scale application deployments

Good understanding of Linux tools with an emphasis on cURL, Git, Strace, and Wireshark

Solid troubleshooting skills and a passion for problem-solving and investigation

Outstanding communication skills in English with the ability to communicate courteously and effectively with customers, colleagues, and third-party vendors

Ability to handle multiple priorities and work under pressure

Commitment to providing the best experience possible for Red Hat’s customers

Preferred

Bachelor's degree in a technical field, preferably engineering or computer science

Experience with technologies like Open vSwitch, JBoss, Apache Tomcat, Go, Angular.js, Node.js, Ruby, Python web frameworks, and .NET framework

Experience with source code management tools

Knowledge of technical support systems and tools

Familiarity with Red Hat’s solutions portfolio and open-source software development

Participation in open-source projects, including patches submitted for upstream inclusion

Benefits

Comprehensive medical, dental, and vision coverage

Flexible Spending Account - healthcare and dependent care

Health Savings Account - high deductible medical plan

Retirement 401(k) with employer match

Paid time off and holidays

Paid parental leave plans for all new parents

Leave benefits including disability, paid family medical leave, and paid military leave

Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Company

Red Hat

Glassdoor

4.1

Red Hat is a software company that offers enterprise open source software solutions. It is a sub-organization of IBM.

Founded in 1993

Raleigh, North Carolina, USA

10001+ employees

http://www.redhat.com

H1B Sponsorship

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2020 (113)