Transact Campus · 2 days ago

Technical Support Engineer

Alabama, United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Receives and records incident related information using a variety of tools, techniques and procedures.

Conducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to moderately complex customer problems.

Uses judgment within defined practices and procedures.

Uses knowledge and skills to address customers’ needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer.

Troubleshooting with tools and techniques, including network analysis through Wireshark (or equivalent), Microsoft Windows Server analysis using built-in and third-party tools, Oracle database analysis, and Microsoft Internet Information Systems analysis, and more.

Collaborate with teams as needed to resolve client issues and request enhancements for our products.

Maintains customer relationships by handling their questions and concerns with speed and professionalism.

Establishes priorities and communicates effectively with clients.

Overcomes constraints to resolve client issues and meet established deadlines.

Actively contributes to a knowledge base that improves the effectiveness of the team, and information available to our clients.

Communicate with product teams on customer feedback and help develop longer-term improvement options.

Acting as primary contact for assigned clients with respect to product company performance and operational processes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical troubleshootingCustomer service skillsNetwork analysisMicrosoft Windows ServerOracle database analysisMicrosoft Internet Information SystemsPOS ExperienceMulti-tasking skills