Pax8 · 3 days ago
Technical Support Engineer I- Email Security
Colorado, United States
Full-time
Remote
Entry Level
$50K/yr - $62K/yr
2+ years exp
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Responsibilities
Provide technical partner support
Manage daily cases assigned.
Log into phone and case management systems according to schedule.
Resolve routine technical cases in a timely and efficient manner, using technical knowledge of our various Stax solutions.
Escalate cases to upper-tier engineers and/or vendors when appropriate.
Own and oversee escalated support cases until resolution is determined.
Assist with the development of processes around support while providing customer support and problem resolution.
Collaborate with vendors or vendor contacts around cases currently in an escalated state.
Develop and maintain knowledge around products specific to their team.
Work with vendors and vendor contacts to drive continuous communications around updates and information that may affect the team.
Qualification
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Required
At least two (2) years of related experience in the technical support field.
Proficient at managing email and team communication through MS Outlook and MS Teams.
Strong communication skills around customer service with the ability to defuse situations where partners and/or customers may be frustrated.
Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems.
A self-motivated, strategic creative worker with a drive for executional excellence.
Ability to build partnerships and work collaboratively with others to meet shared objectives.
Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Ability to actively learn through experimentation when tackling new problems, using both successes and failures as learnings.
Ability to actively seek new ways to grow and be challenged using both formal and informal development challenges.
Ability to anticipate and adopt innovations in business building digital and technology applications.
Demonstrated support-specific knowledge in one or more of the following Pax8 Staxs: Productivity, Infrastructure, Continuity, and Security.
B.A./B.S. in related field or equivalent work experience.
Preferred
MSP-specific experience preferred.
Industry-specific certifications preferred (e.g., Microsoft 365 Expert Admin, MCSA, CompTIA A+, Network+, Security+).
Benefits
Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups
Company
Pax8
Pax8 is a cloud commerce marketplace company that specializes in cloud-based solutions.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$400.52MKey Investors
HSBCSoftBank Vision FundFirstMile Ventures
2023-09-05Debt Financing· $50M
2022-04-11Series Unknown· $185M
2021-01-06Series Unknown· $96M
Leadership Team
Scott Chasin
Chief Executive Officer
Puneet Pamnani
CFO
Recent News
2024-11-05
IT Brief New Zealand
2024-10-18
IT Brief New Zealand
2024-10-18
Company data provided by crunchbase
