Technical Support Engineer II @ Ping Identity | Jobright.ai
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Ping Identity · 2 hours ago

Technical Support Engineer II

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$70K/yr - $85K/yr
ftfMaximize your interview chances
GovernmentIdentity Management
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Comp. & Benefits

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Responsibilities

Assist with escalated customer engagements Investigate issues and queries using the existing bodies of knowledge and test labs
Manage customer expectations
Communicate frequently and proactively follow up with the customer by phone, email and internet meeting systems
Actively participate in our community system (public facing Q&A) Contribute to our knowledge base
Participate in on-call rotation

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Linux server managementWindows server managementSAMLOAuthOIDCLDAPDirectory ServicesWeb application troubleshootingAPIsScripting languagesDevOps deploymentsLoad BalancersFirewallsIPDNSPKIX.509 certificatesHTTPSSSLTLSHTTP Tracing toolsLog analysisRESTSCIM

Required

Assist with escalated customer engagements Investigate issues and queries using the existing bodies of knowledge and test labs
Manage customer expectations
Communicate frequently and proactively follow up with the customer by phone, email and internet meeting systems
Actively participate in our community system (public facing Q&A) Contribute to our knowledge base
Participate in on-call rotation

Preferred

Linux-based and Windows server OS management
SAML/OAuth/OIDC
Lightweight Directory Access Protocol (LDAP) and Directory Services
Networking inc Load Balancers, Firewalls, IP, DNS PKI, X.509 certificates
Internet Protocols (HTTPS/SSL/TLS etc)
You can troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers
Experience with APIs (knowledge of REST and SCIM)
Experience with scripting languages
Experience with devops deployments

Benefits

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Company

Ping Identity

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Glassdoor
4.0
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Ping Identity provides cloud-based identity management software for companies and government organizations.
dateFounded in 2002
location
Denver, Colorado, USA
people-size1,001-5,000 employees
web-link
https://www.pingidentity.com

Funding

Current Stage
Public Company
Total Funding
$128.35M
Key Investors
Kohlberg Kravis RobertsAppian VenturesGeneral Catalyst
2022-08-03Acquired· by Thoma Bravo ($2.8B)
2019-09-18IPO· nyse:PING
2014-09-18Series F· $35M

Leadership Team

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Andre Durand
Founder & CEO
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Rob Otto
Field CTO/Principal Solutions Architect
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Recent News

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2024-11-13
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Method and apparatus for secure authentication based on proximity
2024-11-06
Google Patent
Methods, systems, and apparatus for credential format and protocol management
2024-11-06
Company data provided by crunchbase
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