Be an early applicantLess than 25 applicants

Company

AT&T · 18 hours ago

Technical Support Rep II

Milwaukee, WI

Full-time

Onsite

Entry Level

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CollaborationCommunications Infrastructure

Actively Hiring

H1B Sponsor Likely

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Responsibilities

Communicates with customers using in-depth interview to solve U-verse service issues

Process trouble reports using mechanized systems

Coordinates the clearance/correction of trouble for IPTV, High Speed Internet Access, and VoIP services

Assists technicians with troubleshooting as required

Multi-tasking between different systems

Communicates with other departments and customers regarding disposition and status of trouble

Ability to lift and/or exert force up to 10 pounds

Conducts analysis and troubleshooting via telephone for customer services

Works with outside vendors and affiliated groups to trouble shoot and restore customer's U-verse service

Typing for prolonged periods of time

Sells appropriate items during contacts with customers

Positions AT&T as the premier provider of choice

Performs all other duties comparable to the above as assigned

Follows established safety practices and procedures.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

LAN/WAN expertiseEmail protocolsDNSRouter configuration

Required

Must be willing to work days, evenings or night tours; overtime, weekends, holidays and split shifts as required.

Knowledge of Internet, email protocols, DNS, LAN/WAN Expertise

Understanding of Internet Networking

Knowledge of router configuration, (e.g. Netopia Efficient)

Strong verbal and written communication skills are required

Excellent Customer Service skills

Ability to lift and/or exert force up to 10 pounds

Typing for prolonged periods of time

Benefits

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Company

AT&T

Glassdoor

3.5

AT&T is a telecommunications company that provides wireless communications, internet services, digital television, and more.

Founded in 1983

Dallas, Texas, USA

10,001+ employees

https://www.att.com/

H1B Sponsorship

AT&T has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (212)

2022 (362)

2021 (390)

2020 (176)