DataScout, LLC · 16 hours ago
Technical Support Representative
Oklahoma, United States
Full-time
Remote
Entry Level
$40K/yr - $42K/yr
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Responsibilities
Master DataScout’s applications to swiftly resolve client issues
Respond to client inquiries, ensuring high-quality technical support with a focus on customer satisfaction and prompt issue resolution
Schedule and conduct on-site presentations, training sessions, and webinars
Represent DataScout at client association conferences and events
Document all client interactions and time using DataScout CRM and time-tracking systems
Develop and maintain training materials and guides
Test new DataScout solutions and new releases when requested by Development Team
Foster effective communication across all DataScout divisions
Stay informed about emerging technologies
Assist Mapping team in GIS Division activities
Promote DataScout as a leading provider of Government Technology Solutions and public data in Arkansas, Louisiana, and Oklahoma
Qualification
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Required
Relevant bachelor’s degree or equivalent work experience in a technical field
Proven ability to network with peers and associated business groups
Strong self-starter with an exceptional work ethic who has a passion for learning and commitment to exceeding goals
Excellent customer service skills including written, verbal, and organizational communication skills
Receptive to guidance and willing to learn
Ability to learn new software quickly and thoroughly
A born instructor eager to learn and share your knowledge
Confident and engaging public speaker comfortable with large audiences
Able to effectively triage and troubleshoot simultaneous support and training requests
Proficient in Microsoft Office and Excel
Barrier breaking attitude – someone who does what it takes to make things happen even when there is resistance
Preferred
Familiarity with GIS, mapping, or reading legal descriptions would be a major advantage
Benefits
Paid Time Off (PTO), which accrues according to the number of years employed by the company
$25,000.00 life insurance policy paid by the company with optional life insurance available
Eligible for 401K retirement plan participation after one year employment, company percentage match
Health, dental and vision policies with a percentage of health and dental premiums paid by the company
Company paid long term disability policy
Optional short term disability policy
Company
DataScout, LLC
DataScout, LLC is an Arkansas based, information technology company that designs and hosts web-based programs and applications.
Founded in 2006
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Cory Scott
Chief Operations Officer
Company data provided by crunchbase
