i3 Verticals · 5 hours ago
Technical Support Representative
Nashville, TN
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Answers the Helpdesk phone line and email inbox to assist users with software support requests.
Effectively communicates with the customers and third parties daily to resolve issues in a timely manner.
Tracks all activity related to each issue and documents progress daily.
Follows proper escalation procedure to engage secondary support when necessary.
Works toward continually gaining extensive knowledge of supported products.
Occasional training of end-users on filing process.
Qualification
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Required
Ability to work afternoon/evening shift: 12pm-9pm
High school diploma/some college coursework
2+ years of real helpdesk experience
Good oral and written communication abilities
Interpret support requests and quickly identify the resolution
Strong Windows background and experience
Excellent analytical and problem-solving skills
Strong ability to operate in a close team environment
Strong typing skills: 60+ wpm
Experience working remotely in a technical role
Preferred
Experience in the legal field is a plus
Company
i3 Verticals
i3 Verticals offers software solutions for Healthcare, Education , Government and Merchant Solutions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$30.81M2018-06-20IPO
2017-11-15Series Unknown· $0.2M
2017-08-14Series Unknown· $14M
Leadership Team
Greg Daily
CEO
Clay Whitson
Chief Financial Officer
Recent News
2024-11-19
2024-05-23
Company data provided by crunchbase
