200+ applicants

Company

Jonas Software · 5 days ago

Technical Support Representative

United States

Full-time

Remote

Entry Level

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ComputerConstruction

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Responsibilities

Use listening and problem-solving skills to troubleshoot client issues – networking/hardware issues, data integrity issues, permissions, performance issues, procedural processes etc. in a timely manner

Utilize time management skills to effectively and efficiently resolve multiple client issues

Write/execute data utility programs, SQL scripts to correct various issues

Trace software, run SQL queries, review system logs to determine root causes of issues

Keep clients informed of progression with issues and provide follow up as necessary

Use quality decision making skills in a timely matter, sometimes with incomplete information and under tight deadlines and pressure

Build peer relationships and collaborate with other departments as necessary to expedite resolutions

Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused

Promote and maintain a high quality, professional, service-oriented company image among clients

Be keen on self-development, sometimes “learning on the fly” to keep up to date on product changes and enhancements

Assist with testing of the various products as needed

Prepare and execute client trainings/documentation/presentations as necessitated by the job

Participation in our annual User Group Meeting (UGM) and facilitating client socialization/networking

Qualification

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Microsoft SQLWindows ServerIISLearning on the Fly

Required

Knowledge and experience with Microsoft SQL, Windows Server, IIS (Internet Information Services) required

Proven ability to work in a fast-paced environment and meet deadlines

Proven ability to problem solve and teach others

Excellent organizational, time management and customer service skills

Excellent command of the English language (spoken and written)

Preferred

Bachelors or Masters Degree in the areas of Computer Science and/or Information Technology preferred

Knowledge of accounting-based applications preferably in Construction, Service and/or related industries a definite asset

Company

Jonas Software

Glassdoor

3.0

Jonas Software is a provider of enterprise management software solutions to the Club, Leisure Fitness & Sports, Foodservice. It is a sub-organization of Constellation Software.

Founded in 1990