Respondus · 3 hours ago
Technical Support Representative
Redmond, WA
Full-time
Remote
Mid Level
3+ years exp
Maximize your interview chancesEducationHardware
No H1B
Insider Connection @Respondus
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Develop deep knowledge of Respondus applications across multiple operating system platforms. Your primary focus will be LockDown Browser and Respondus Monitor
Handle Tier 1 and, as you gain knowledge and experience, Tier 2 tickets (and escalate as needed)
Attempt to reproduce problems that customers are reporting
Become proficient with the Zendesk Customer Relationship Management System
Use pre-defined templates when possible for consistent responses
Crosstrain on steps needed to assist in performing product Quality Assurance
Build strong relationships within the Respondus Support team
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Formal experience in software technical support
3+ years in a ticket-based Technical Support position
Experience in high-volume, fast-paced environments
Familiarity with Windows/Mac/iOS/Chromebook
Strong interpersonal, written, and verbal skills
Problem-solving, multitasking abilities
Independent problem resolution skills
Friendly and helpful customer support track record
Preferred
Zendesk experience is a plus
Benefits
Company-paid health plan
Vacation package
Matching 401K plan
Profit-sharing
Bonus plan
Company
Respondus
Assessment tools for learning systems
51-200 employees
Funding
Current Stage
Growth StageRecent News
The Mac Observer
2024-03-06
2023-12-26
2023-12-26
Company data provided by crunchbase
