Technical Support Representative I @ Agiloft | Jobright.ai
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Technical Support Representative I jobs in United States
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Agiloft · 5 hours ago

Technical Support Representative I

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp
ftfMaximize your interview chances
Business Process Automation (BPA)CRM
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Growth Opportunities
Hiring Manager
Brad Toothman
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Insider Connection @Agiloft

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Answer and respond to phone, email, and chat inquiries from our customers
Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
Assist with software installations
Follow all ticket SLA and notation departmental guidelines
Document issues, file and follow up on customer problem tickets
Work with the Engineering team to resolve customer problems
Learn our software product inside and out
Become knowledgeable about products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel, and Salesforce
Other Duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical support experienceWeb-based technologiesDatabase conceptsOperating systemsProgramming experienceIT/Sys Admin experienceLinuxIISMySQLCustomer interaction skills

Required

1-2 years of experience in a technical support role
Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program
Experience with database concepts, web-based technologies, and operating systems
Excellent trouble-shooting and analytical skills, desire to solve problems and make things work
Good judgment, capacity to independently evaluate situations and identify the optimum course of action
Excellent written and verbal English communication skills
Ability to interact politely with the occasional difficult customer
Ability to manage multiple tasks and set appropriate priorities
Initiative in seeking ways to contribute to the success of the company that go beyond a narrow definition of job responsibilities

Preferred

4-year college degree or equivalent work experience preferred
Programming or IT/Sys Admin experience a plus
Experience with Linux, IIS, and MySQL a plus

Benefits

Floating holidays
Quarterly, no-questions-asked wellness day

Company

Agiloft

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Glassdoor
4.4
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Agiloft develops a contract management software designed for automating the processes for competing vendors.
dateFounded in 1991
location
Redwood City, California, USA
people-size201-500 employees
web-link
https://www.agiloft.com

Funding

Current Stage
Growth Stage
Total Funding
$45M
Key Investors
FTV Capital
2024-05-30Acquired
2020-08-17Private Equity· $45M

Leadership Team

E
Eric Laughlin
CEO
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Laura Parker
Regional Vice President of Sales
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Recent News

PE HUB
KKR to acquire Agiloft, plus Tail End Capital details its CV for OEM focused company
2024-06-01
SeekingAlpha
KKR to acquire majority ownership in Agiloft (NYSE:KKR)
2024-06-01
PE HUB
KKR to acquire CLM software provider Agiloft
2024-05-31
Company data provided by crunchbase
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