Vectorworks · 6 hours ago

Technical Support Specialist (CAD software, Customer Success)

United States

Full-time

Remote

Entry Level

$50K/yr - $60K/yr

1+ years exp

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Responsibilities

Provide help desk tier 1 and tier 2 support to end users on a variety of issues.

Identify, research, and resolve end users’ technical problems.

Respond to telephone calls, emails, and other requests for technical support.

Deliver online training to end users and offices.

Assist in creating content for different marketing materials, illustrations, videos, etc.

Travel up to 5% of the time to support Vectorworks at industry and customer events.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Vectorworks CAD software3D modeling toolsTechnical support experienceHelp desk supportCustomer service skillsDocumenting proceduresCreating learning contentCall center experienceCollaboration skills

Required

Curious and creative critical thinkers that like to solve problems.

Technical inclination.

Learning agile and ability to dive deep into a subject.

Creative solutions and workarounds.

Prior experience with Vectorworks CAD software or other 3D modeling tools such as Sketchup, Rhino3D, AutoCAD, SOLIDWORKS, Bluebeam, MicroStation, ArcGIS etc.

Documenting procedures, creating learning content, and implementing new systems.