Resultant · 19 hours ago
Technical Support Specialist (Remote in US)
Indianapolis, IN
Full-time
Remote
Entry Level
1+ years exp
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No H1B
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Responsibilities
You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
You will prepare desktops, laptops and miscellaneous hardware for customers.
You will keep customer documentation up-to-date and accurate.
You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
You will perform customer maintenance activities on behalf of the customer team.
You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.
Qualification
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Required
You should possess excellent communication and customer service skills, both written and oral
You should be able to explain technical challenges and solutions to just about anyone, regardless of their background
You should be willing to participate in an on-call rotation and provide after-hours support as necessary
We require at least 1-3 years of experience as a Desktop Support Specialist or similar role
Must be legally authorized to work in the United States for any employer without sponsorship
Preferred
Prior experience working for a Managed Service Provider (MSP) is preferred
Servers: Active Directory, File Permissions, Domain, Backups, Antivirus
Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus
User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
Applications and Products: Office 365, SharePoint, QuickBooks
Benefits
Unlimited vacation
Significant 401k contributions
Company
Resultant
Resultant is a passionate team of engineers, mathematicians, data analysts, project managers, and business consultants.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Caswell
CEO
Julie Lewis
Chief Financial Officer
Recent News
The Business Journals
2024-05-23
2024-04-09
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