ABB · 3 days ago

Technical Support Specialist - Water Analyzers

Houston, TX

Full-time

Remote

Mid, Senior Level

$55K/yr - $103K/yr

5+ years exp

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Responsibilities

Respond to and update salesforce case support for product related customer inquiries. Metrics will be maintained to ensure we are meeting customer expectations of providing best in class technical phone support.

Coordinate and resolve escalated customer issues for level 1 and 2 product technical support of all products.

Salesforce Case management: Create, assign, document and resolve customer issues using Salesforce.

Technical resource for ABB’s field service personnel.

Review product and service documentation to verify it meets service requirements

Understands systemic issue and investigating customer related CWA/Real Tech product problems, developing solutions and preparing related recommendations.

Realtime troubleshooting CWA systems remotely.

Proactively seek and implement initiatives to improve product quality, operations and increase customer satisfaction.

Qualification

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Technical supportContinuous water analyzersSalesforceInstrumentationDocumentation review

Required

Associate degree, Bachelor’s degree preferred

Minimum of 5 years technical support experience in continuous water analyzer and related instrumentation (Dissolved Oxygen Transmitters, pH and Oxidation and reduction potential transmitters and sensors, Conductivity Transmitters and Sensors, Calorimetric Analyzers, Gas Analyzers, Dissolved Organics and Chlorine, Sodium, Hydrogen Purity analyzers, Water Hardness Analyzers, etc.)

Up to 10% domestic travel may be required but rare

We are unable to sponsor an employment visa at this time for this role. Candidates must already have a work authorization that would permit them to work for ABB in the US.