Be an early applicantLess than 25 applicants

Company

Centric Software · 2 hours ago

Technical Support Specialist - West Coast

United States

Full-time

Remote

Entry, Mid Level

$110K/yr - $135K/yr

2+ years exp

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FashionFast-Moving Consumer Goods

H1B Sponsor Likely

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Responsibilities

Resolve customer queries and issues promptly, adhering to SLAs.

Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines.

Manage complex customer accounts and understand their hardware and software setups.

React quickly to major customer issues.

Ensure system availability and functionality for customers.

Analyze complex problems and propose solutions.

Establish credibility with internal and external customers.

Achieve proficiency in Centric 8 software installation and functionality.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT troubleshootingSoftware installationCentric 8 softwareCustomer-facing rolesDatabase managementSQL ServerOracleCloud infrastructurePLM solutionsPDM solutionsAWSAzureGoogle Cloud

Required

Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.

Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry.

Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills.

Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).

Preferred

Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

Company

Centric Software

Centric Software provides PLM solutions that help businesses in line planning, calendar materials management, and product specifications.

Founded in 1997

Campbell, California, USA

501-1,000 employees

http://www.centricsoftware.com/

H1B Sponsorship

Centric Software has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (7)

2022 (8)

2021 (4)

2020 (2)