Oldcastle BuildingEnvelope · 10 hours ago

Technical Support Specialist- Remote

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Building MaterialInterior Design

Hiring Manager

Jill Felix

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Responsibilities

Ensure product support requests are handled in a timely manner and give an effective resolution of internal customer inquiries, issues and escalations related to glass & metal products. Collaborate with cross-functional teams, including the Product and Innovation team to address and resolve product-related challenges.

Provide technical guidance and troubleshooting assistance through application support for internal customers. Collaborate with cross-functional teams, internal customers, and the broader Product and Innovation team to ensure successful application of our products in all environments.

Track status of technical support requests and report-out through monthly dashboards.

Identify opportunities for product improvements and request related engineering changes for standard products.

Provide training and support to internal customers. Evaluate technical requests to identify opportunities to provide resources and training to customer facing facilities and internal customers.

Represent OBE at industry trade associations (i.e. FGIA, ASTM, NGA, NFRC, etc.)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product knowledgeProduct applicationAutodesk AutoCADNFRC thermal softwareWindow Glass Design softwareDesign pressure analysis softwareMicrosoft ExcelMicrosoft WordMicrosoft TeamsMicrosoft PowerPoint

Required

An associate degree in Engineering or related field

5+ years’ experience in product knowledge, product application, project design, manufacturing, engineering and/or application of architectural glass/fenestration products

Proficient with Microsoft Excel, Word, Teams, and PowerPoint

Accuracy and attention to detail

Must be a proven self-starter requiring minimal supervision, with strong problem-solving skills

Critical thinking / using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to opportunities

Ability to multitask in a deadline-driven environment and shift priorities as needed

Highly accountable to self and others, drives closure of tasks, and completes quality work on time

Team-oriented, possess a positive attitude, and works well with others

Demonstrated strong and effective verbal, written, and interpersonal communication skills