Akkodis · 9 hours ago

Technical Support Specialist

United States

Contract

Remote

Mid, Senior Level

$21/hr - $26/hr

5+ years exp

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Information Technology & Services

No H1B

Security Clearance Required

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Responsibilities

Respond to client/user inquiries via phone and email, providing exceptional customer care and technical troubleshooting.

Handle 50+ users daily, ensuring maximum productivity and delivering high-quality support in a call center environment.

Troubleshoot and resolve technical issues related to our products, providing clear and concise solutions to non-technical users.

Collaborate with internal support groups to escalate complex, high-priority, and high-impact issues to the appropriate teams.

Accurately document all interactions, resolutions, and trending issues using our ticket management system.

Stay updated with product updates, industry changes, and new releases through ongoing training.

Utilize technical tools to navigate, diagnose, and resolve issues efficiently.

Provide feedback on common technical challenges and assist in reporting trends to improve our products and processes.

Maintain strong customer relationships and ensure a positive experience by addressing user concerns in a timely manner.

Manage multiple tasks effectively and independently while prioritizing urgent matters in a fast-paced environment.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportCall Center ExperienceTicket Management SystemsWeb Browsers KnowledgeNetwork AdministrationMicrosoft OfficeTask Management