Amira Learning · 6 hours ago
Technical Support Specialist
United States
Full-time
Remote
Mid Level
3+ years exp
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Hiring Manager
Natascha Hranka
Insider Connection @Amira Learning
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Responsibilities
Resolve technical escalations, including identification of cause and issue resolution
Exceed customer expectations on response quality, timeliness of responses and overall customer experience
Provide well thought-out direction to help customers deploy and maintain Amira products
Author and review knowledge base content to promote support scalability and improve self-service capabilities
Own driving global product or implementation issues to a resolution or decision
Qualification
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Required
3-5 years of experience in customer support, + at least 2 years in a technical role in EdTech
3+ years experience supporting SaaS applications, education assessment technology products a plus
Experience in developing and debugging client-side code using browser tools
Passion for solving customer issues and advocating for their success
Excellent relationship with management and ability to provide stellar customer service in multiple forms (written, chat, calls)
Flexible approach, able to operate effectively with uncertainty and change
This is an execution-oriented role with a reasonable amount of routine work and seasonal peaks with longer hours
Hours are roughly 8am-5pm Central Time
Preferred
2+ years of teaching experience, particularly in grades K-5, or EdTech or equivalent technical support experience, strongly preferred
Knowledge of AWS, SQL, and running scripts.
Benefits
Competitive Salary
Medical, dental, and vision benefits
401(k) with company matching
Flexible time off
Cutting-edge work
The opportunity to help children around the world reach their full potential
Company
Amira Learning
Amira Learning offers an intelligent reading assistant that listens, assesses, and tutors.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$40.34MKey Investors
Authentic VenturesAmazon Alexa FundOwl Ventures
2022-04-22Series Unknown· $20M
2021-04-14Series B· $11M
2020-06-25Series Unknown
Leadership Team
Pete Jungwirth
Co-Founder and Chief Technical Officer
Dirk Hamilton
SVP Customer Success & Support
Recent News
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