ASRC Federal · 2 days ago

Technical Support Specialist

United States

Full-time

Remote

Entry Level, Intern/New Grad

0+ years exp

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ConsultingGovernment

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

Provide helpdesk support to internal employee users.

Answers queries using established protocols, scripts and/or procedures in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems

Diagnoses, identifies, isolates, and resolves first-tier problems utilizing historical database records and available information.

Escalates calls to product line specialists, application, or system support specialists.

Performs first-level problem determination and resolution.

Maintains and updates records and tracking databases.

Alerts management to recurring problems and patterns of problems.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

IT experienceCustomer service experienceTechnical helpdesk support