Bluefin Payment Systems · 4 days ago

Technical Support Specialist

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Resolving POS gateway and software inquiries from merchants and partners.

Performing as the point of escalation for POS gateway and software service inquiries from our Sales team.

Partnering with Sales teams to provide product input for POS solutions.

Researching, troubleshooting, and resolving issues for our customers on both proprietary and external POS systems.

Identifying, reporting, troubleshooting, and resolving ecommerce, point-of-sale and P2PE security application issues.

Deploying hardware, gateway and security application solutions to customers using internet-based deployment vendor portal.

Must be proactive and take ownership in responses of customer tickets via phone, Salesforce cases, web-based chat and other methods and follow through to resolution.

Ability to work a flexible and on-call schedule as required.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Support ExperiencePOS Systems KnowledgeNetwork TroubleshootingData Encryption ProtocolsHTMLJSONXMLMicrosoft OfficeSalesforce CRM

Required

High school diploma; college degree in technical field highly preferred

Must be a self-starter with the ability to learn new applications and systems quickly

Must be able to multi-task, work in a fast paced, turn-key environment, and be willing to work overtime as requested by manager (on-call is required for this position)

Excellent and adaptable communication skills (both written and verbal), along with excellent interpersonal skills working directly with customers and internal colleagues

Must be a team player, results-driven, and a data-gathering problem solver.

Must be proficient in Microsoft Office with ability to learn and use Salesforce CRM system.