ClickUp · 12 hours ago

Technical Support Specialist

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Provide exceptional technical support on the ClickUp platform.

Perform extensive troubleshooting and testing for our customer base.

Drive product change and improvement through detailed filings of bug and enhancement reports to help customers and make ClickUp the leading productivity platform.

Help our team grow by 1% daily by contributing to our support documentation and helping colleagues through internal communication tools.

Own the customer experience - striving towards delivering the best possible experience with the least effort.

Contribute to the improvement of team processes and client-facing support documentation.

Collaborate with colleagues at all levels throughout the organization to find the answer you need.

Interacting with clients primarily via cases and email using exemplary communication skills.

Collaborate closely with our Engineering and Developer teams to drive solutions when the product does not work as intended. This includes exemplary and concise written reproduction steps, collection of HAR files, and/or videos of defect reproduction, as well as any other notable information that can help them pinpoint the cause.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportREST APIChrome DevToolsFrontendBackend DefectsComputer ScienceClickUp ExperienceCRM FamiliarityZendeskSlack

Required

2+ years of troubleshooting experience in a Technical Support role or similar customer-facing capacity.

Knowledge and understanding of REST API and experience in troubleshooting calls.

Experience with Chrome DevTools and the ability to easily test on the web, desktop and mobile platforms.

Ability to identify the difference between frontend and backend defects, especially with complex technical problems.

Skilled at explaining complex technical problems and issues in detail to developers and can adjust your language to laymen's terms to support your customers.

A curious and analytical learner not concerned about deep diving into new or existing tools and product features to learn them inside out.

Able to work independently and prioritize individual workload whilst recognizing when to collaborate and engage with others when needed.

Amazing written and verbal communication with a high typing speed.

Excellent interpersonal skills.

Goal oriented and self driven in achieving objectives.

Adaptable and operates with urgency.

Flexible schedule.

You enjoy working in a fun, diverse, and friendly culture that focuses on relationships and knows how to celebrate success!