ClickView · 6 hours ago

Technical Support Specialist

Charleston, SC

Full-time

Remote

Entry Level

2+ years exp

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Comp. & Benefits

Hiring Manager

Jennifer Leonardi

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Responsibilities

Running daily live Zoom programs for customers, including session preparation, facilitation, and participant engagement

Providing technical support to our customers, assisting with platform access, troubleshooting issues, and guiding them through features

Providing post-program support to our customers through editing video recordings and uploading to our platform

Data management (e.g., daily program registration management and attendance data), data entry, and managing the day-to-day of program updates and schedules

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Support ExperienceCustomer Service SkillsSaaS Product SupportData ManagementSolutions-Driven

Required

Minimum of two years customer and technical support experience

Ability to provide technical support in a non-technical manner to suit your audience

Excellent customer service and communication skills

Ability to prioritize workload and cases, and take ownership of your tasks

Ability to work in a team environment as well as being self motivated and self-managed

Develop and maintain trusting, productive working relationships with internal and external stakeholders/customers

Solutions-driven with the ability to identify customer needs through questioning techniques, product usage analysis and the application of standard processes

Experience of working with and technically supporting SaaS products highly regarded